Returns damaged items
All our delivery charges are inclusive of full insurance. In the unlikely event your item is faulty or has been damaged in transit, we will organise a replacement at no charge. It is the purchaser’s responsibility to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. Please note the item needs to be returned carefully wrapped in original packaging and in the same condition as received. Please contact us immediately via phone or email and leave us your contact number. For customers who wish to arrange a refund instead of a replacement this comes under the change of mind policy as above. We warrantly our product and are committed to seeing any problems through and looking after our clients.
Returns change of mind
We know you won’t be disappointed with your Living Elements purchase, and that’s why we back it with a 7 day money back guarantee for change of mind. Goods must be carefully wrapped in original packaging, and in unmarked brand new condition. A full refund will be issued less original delivery and return freight cost. Please note that for any change of mind or order cancellations with with free or discounted shipping, the full undiscounted shipping cost will be used when calculating the refund amount.
Returns for change of mind will be paid back with your choice of return of monies or store credit . Please note our returns limit is $4000 total. Any amount over this limit will be issued via store credit.
Our money back guarantee does not cover custom made or specially ordered items for change of mind.
All our products are covered by a 12 month warranty against workmanship and manufacturing defects for residential customers.
For product returns all refunds will be issued when the returned product has been received and inspected by our warehouse staff.
Refunds will be made via the same method that you paid with.