Returns change of mind
We know you won’t be disappointed with your Living Elements purchase, and that’s why we back it with a 7 day money back guarantee for change of mind. Goods must be unmarked and neatly wrapped in original packaging, and in unmarked brand new condition. A full refund will be issued less delivery and return freight cost.
Returns for change of mind will be paid back with return of monies or store credit up to you. Please note our returns limit is $2000 total. Any amount over this limit will be issued via store credit.
Our money back guarantee does not cover custom made or specially ordered items for change of mind.
All our products are covered by a 12 month warranty against workmanship and manufacturing defects for residential customers.
Returns damaged items
All our delivery charges are inclusive of full insurance. In the unlikely event your item is faulty or has been damaged in transit, we will organise a replacement at no charge. It is the purchaser’s responsibility to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. Please note the item needs to be returned carefully wrapped original packaging and in the same condition as received. Please contact us immediately via phone or email and leave us your contact number so we can take care of any issues. For customers who wish to arrange a refund instead of a replacement this comes under the change of mind policy as above.
Living Elements reserves the right to make changes to these terms and conditions without notice and over abuse of this policy will not be tolerated.