FAQ (Frequently Asked Questions)
Everyone is welcome to view our products at our warehouse in Rowville, Melbourne. Selected products are available for viewing, but you’ll need to make an appointment. If you’d like to come by, give us a call on 1300 224 228, and if you can give us a list of the names of the items you’d like to see, we can make sure these are available and on display when you arrive.
We have a postage calculator available to provide an estimate for freight costs to your area. Generally speaking freight is more efficient if you look at having a few pieces delivered at the same time. If you’re shopping for a few different pieces you’ll find the total freight price calculated at checkout. If your area isn’t covered on the calculator just give us a call on 1300 224 228 and we’ll do our best to provide a personalised price with a quality carrier.
We guarantee the quality of our furniture and we know you won’t be disappointed with your purchase. That’s why we back it with a 7 day money back return policy for change of mind (less freight costs). Our products are also covered by a 12 month warranty against workmanship and manufacturing defects for residential customers. (See full returns policy here.)
Pickup is free and you are most welcome to come through to our warehouse in Rowville, Melbourne from Wed to Sat. Please call 1300 224 228 to make an appointment for pickup.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Of course, we’re only ever a phone call away to answer your questions!
We will ship all confirmed orders within 2-5 business days of payment unless otherwise stated. Melbourne deliveries are generally delivered within a week. Due to the variable nature of our orders and the many different locations we service, transit times will vary. But we’re only a phone call away so give us a ring and we can advise the lead time to your area.
All our delivery charges are inclusive of full insurance. It is the customer’s responsibility to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. In the unlikely event the goods are damaged we will send out a replacement as soon as possible. Living Elements will bear the delivery cost so you are 100% covered.
Timber, once a living and breathing thing, has the potential to split and crack. Most people aren’t aware of this but it has a lot to do with the moisture content of the timber at the time of manufacture. Timber needs to be dried from the state of a living breathing tree to a stable mouldable medium for furniture making. The Australian climate is somewhat harsher and varied compared to some other places in the world, and ideally the moisture content of the timber needs to be around 10% to allow for Australia’s natural climate fluctuations. It is this one point which separates the good manufacturers from the bad, as many get this seemingly simple step wrong, causing splitting and cracking of your furniture down the track.
All of our timber products require no more maintenance than a damp cloth. Our products are finished with a clear varnish which means the timber surface is fully sealed and protected from moisture and greasy deposits. The sealant enhances the grain and allows its amazing tonal variations to show through. It also means old school oils and waxes are not required.
We work with the best materials to bring you the best in quality, value and prestige. We offer a 12 month warranty on all of our furniture items.