Careers

PA | Online Timber Furniture Retailer Office Administration Manager

Know how to give great service? Can make people feel good and take pride in what you do?

We are an online furniture retailer based in Rowville selling a range of stunning natural timber furniture collections.We are an ambitious team of 6 and looking to grow. This role will suit someone who like variety in their day and is open to learn and progress. We need someone with a high attention to detail and enjoys delivering a great experience to our customers. You will be across a number of different areas of the business to ensure the day to day flows smoothly. Communicating with customers, our team and suppliers to ensure we do what we say and deliver a great experience.

We have an excellent working environment and a great team, as a business we believe coming to work each day should be enjoyable.

You will be a leader and take pride in having a sense of order (everything in its place) working with our existing systems and process and updating as required. Friendly and assertive with the number one priority to get the business done efficiently as possible. We are an imports business and you will provide the valuable link between our warehouse, sales and accounts departments. If you would like to make your mark and like the idea of being in charge of your domain. This is a genuine opportunity to get in at ground floor with a great little ambitious business and grow.

Beginning as assistant operations manager you will be trained into the role of operations manager and for the right person towards store manager (if that is what you want) We are looking for someone who is keen to become part of the furniture and to learn & grow with us going forward.

Responsibilities

• Following up supplier stock orders
• Problem solving issues with warehouse team and customer orders
• Confirming new sales
• Customer claims management
• Supplier claims management
• Project managing deliveries
• Reception
• Light housekeeping
• Monitoring and reporting on inventory
• Daily checks for admin errors and reporting
• Keeping our database up to date
• Booking carriers – and monitoring jobs
• Supplies maintenance
• Special projects as required by the business owner

Essential Skills

• Positive
• Organized and takes pride in having everything in its place
• Inventory management/aptitude
• Have developed customer service skills
• Customer complaint resolution experience
• Multitasking ability
• People management
• Friendly and assertive when occasion calls for action
• Excellent phone manner
• Enjoys technology

Future opportunities should you wish to expand your knowledge

• Website management
• CRM management
• Digital marketing
• Digital commerce activities
• Facebook for business
• Store management

Whats in it for you?

• Modern offices with loads of natural light
• We sell some beautiful timber product that people are seriously passionate about
• Friendly team committed to providing a great service
• Our commitment to work towards making each day better than the last
• Training into the role
• Furniture industry experience not essential

If you think you can confidently fill this role we would love to hear from you. You will have the essential skills covered. Give us a shout and let us know why you think you would be great in this role.